Return & Refund Policy
Eligibility for Returns1
Due to the nature of skincare products, we can only accept returns of unopened, unused products in their original sealed packaging, within 7 days of delivery. For hygiene and safety reasons, opened or used products cannot be returned unless the item received is damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at support@klarandglo.com with your order number and photos of the issue. We’ll arrange a replacement or refund at no additional cost to you.
How to Initiate a Return
Email support@klarandglo.com with your order number and reason for return. Once approved, we’ll share pickup or return-shipping instructions.
Refunds
Approved refunds are processed to your original payment method within 7–10 business days of us receiving and inspecting the returned item.
Non-Returnable Items
Opened, used, or altered products, and items marked as final sale, are not eligible for return unless defective.